Shipping policy

Shipping Policy

Production & Dispatch Times Every garment at Machine13 Print Co. is custom-printed to order at our Preston studio. We prioritise high-spec print execution and strict quality control, meaning your items are made specifically for you when your order is placed.

  • Please allow 5–7 working days for production before your order is dispatched.

  • Once your order passes final inspection and is handed over to the courier, you will receive a shipping confirmation email containing your tracking details.

UK Shipping

  • All UK orders are shipped via secure, tracked courier services.

  • Once dispatched, standard UK delivery typically takes 1–3 working days.

  • Shipping rates are calculated automatically at checkout based on the total weight and volume of your order.

EU Shipping & Customs We proudly ship across the European Union. Transit times for EU orders generally range from 3–7 working days after dispatch, depending on your exact location and local customs processing times.

EU Customers: Please note that all orders are shipped DDU (Delivered Duties Unpaid). You are solely responsible for any import VAT, duties, or customs handling fees applied by your local government upon delivery.

Note: If a parcel is returned to our studio due to unpaid customs fees or refusal of delivery, we cannot refund the cost of your custom-printed goods or the original shipping charges.

International Shipping (Rest of World) At this time, we only ship within the UK and the EU. We do not currently offer shipping to North America, Asia, or other international territories.

Order Tracking & Delivery Issues

  • Tracking: A live tracking link will be provided via email as soon as your shipping label is generated on the production floor.

  • Transit Delays: While we tightly control our 5–7 day production turnaround, courier transit times are estimates. We cannot be held responsible for delays caused by the courier network, strikes, adverse weather, or customs processing.

  • Address Errors: Please double-check your shipping address at checkout. We are not liable for delayed, misrouted, or lost deliveries resulting from incorrect or incomplete address details provided by the customer.

Contact If you have any questions about shipping rates, heavy bulk bundle freight, or the tracking status of an existing order, reach out to us at print@machine13.co.