Refund policy

Refund & Return Policy

Because every order at Machine 13 Print Co. is custom-printed specifically to your artwork and specifications, we do not offer standard returns, refunds, or exchanges for buyer's remorse, incorrect size selection, or preference of garment fit.

Damages and Printing Issues We pride ourselves on strict quality control, but we are human. Please inspect your order upon reception. If a garment arrives with a genuine manufacturing defect, damage, or a clear printing error on our part, you must contact us immediately at print@machine13.com within 7 days of delivery.

Please include your order number and clear photos of the defect so we can evaluate the issue and make it right. If the error is ours, we will ask you to return the affected garments to us and we will replace them immediately. (Note: Industry standard allows for a 1-2cm tolerance in print placement. Minor placement variations are not classed as misprints).

Fit, Feel, and Exceptions We cannot accept returns or issue refunds if you simply do not like the fit, feel, or drape of the blank garment you selected. This is exactly why we offer a 1-off sample service. We highly recommend ordering a single sample to check the quality and sizing before committing to a full run. When you proceed with a bulk bundle, we will credit the cost of your sample back to your final invoice.

Order Cancellations & Changes You can make changes to your size breakdown, garment colours, or cancel your order right up until the moment you approve your final digital mockup. Once that mockup is approved by you, your garments are ordered and your run goes straight into our production queue. At that point, sizes cannot be changed, and the order cannot be cancelled or refunded under any circumstances.

European Union 14-Day Cooling-Off Period Exemption Please note that under UK and EU Consumer Rights law, the standard 14-day "cooling-off" period (the right to cancel or return an order for any reason) does not apply to goods that are made to the consumer's specifications or are clearly personalized. Because all Machine 13 merchandise is custom-made to order, all sales are final once production begins.

Refunds (For Approved Defects Only) If we agree to issue a refund for a defective item rather than a replacement, we will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at print@machine13.com.